• PERIOD FOR NORTHERN LIGHTS SEASON

    The Northern Lights season in Tromsø is from September 2017 til 31 March 2018.

     

    TRAVEL DATES

    This tour is an INDEPENDENT TOUR. This means that you can choose any travel dates for the Northern Lights tour as long as it's within the season, that is, by 31 March 2018. To provide us with ample time to make the necessary bookings for your tour, kindly make your booking with us AT LEAST 2 WEEKS prior to your arrival date in Tromsø, Norway.

     

    HOTEL

    The 3-star hotel for your stay will be at SMARTHOTEL TROMSØ. Should the hotel be unavailable on your travel dates, we will select another 3-star hotel for you. Rest assured that the alternative hotel will be central in terms of location and of good quality.

     

    MEETING POINTS FOR ACTIVITIES

    The Northern Lights Xpress Tour is an independent tour. As such, clients will need to make their way to the meeting points for the activities. At these meeting points, clients will meet the activity guides. Transportation will be provided at the meeting point henceforth. The meeting points are often at centralised, accessible locations, like the Tromsø Tourists Centre (VisitTromsø) or at Radissons Blu Hotel.

     

    Clients will bear full responsibility in being punctual for the activities. There will be no refund should clients fail to be at the meeting points on time.

     

    CONFIRMATION

    Once payment is made on our website, the booking is confirmed. Clients will receive all details including names and contact info of companies running the activities and meeting points. The companies involved will also have clients' details, should there be changes to the activities due to weather conditions.

     

  • 2 Northern Lights Chases ONLY

    3 days & 2 nights

    Available from

    5 Sep 17 to 15 Apr 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 5,600 NOK per person

    Single Room : 5,900 NOK

     

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • Free & easy in the day-explore Tromsø!
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    2 Northern Lights Chases +

    DOG-SLEDDING

    3 days & 2 nights

    Available from

    15 Nov 17 to 15 Apr 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 7,400 NOK per person

    Single Room : 7,900 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 11.30am - 4.30pm Dog-sledding
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 120

    BOOK TOUR

    2 Northern Lights Chases +

    SNOWSHOE TRACKING

    3 days & 2 nights

    Available from

    15 Nov 17 to 15 Apr 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 6,900 NOK per person

    Single Room : 7,400 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 10.00am - 2.00pm Snowshoe Tracking
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    BOOK TOUR

    2 Northern Lights Chases +

    FJORD CRUISE

    3 days & 2 nights

    Available from

    11 Feb 18 to 23 Mar 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 6,900 NOK per person

    Single Room : 7,400 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 8.30am - 2.30pm Fjord Cruise
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    BOOK TOUR

    2 Northern Lights Chases +

    SNOWMOBILE SAFARI

    3 days & 2 nights

    Available from

    15 Nov 17 to 15 Apr 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 7,400 NOK per person

    Single Room : 7,900 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 8.30am - 3.30pm Snowmobile Safari
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    BOOK TOUR

    2 Northern Lights Chases +

    ARCTIC ROAD TRIP

    3 days & 2 nights

    Available from

    5 Sept 17 to 15 Apr 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 6,900 NOK per person

    Single Room : 7,400 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 9.30am - 2.30pm Arctic Road Trip
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    BOOK TOUR

    2 Northern Lights Chases +

    WHALE SAFARI

    3 days & 2 nights

    Available from

    21 Oct 17 to 10 Feb 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 6,900 NOK per person

    Single Room : 7,400 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 8.30am - 1.30pm Whale Safari
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    BOOK TOUR

    2 Northern Lights Chases +

    REINDEER FEEDING & SAMI TRIBAL CULTURE

    3 days & 2 nights

    Available now until 15 Apr 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 6,800 NOK per person

    Single Room : 7,300 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 10.00am - 2.00pm Reindeer Feeding
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    BOOK TOUR

    2 Northern Lights Chases +

    REINDEER-SLEDDING & SAMI TRIBAL CULTURE

    3 days & 2 nights

    Available from

    15 Nov 17 to 15 Apr 18

    2 nights @ 3-star hotel

    - with breakfast

     

    PACKAGE PRICE

    Double Room : 7,200 NOK per person

    Single Room : 7,700 NOK

    Day 1

    • 6.45pm Northern Lights Chase #1 (up to 7 hrs)

    Day 2

    • 10.00am - 2.00pm Reindeer-sledding
    • 6.45pm Northern Lights Chase #2 (up to 7 hrs)

    Day 3

    • Check out from hotel by 1200

    BOOK TOUR

  • How to book via VIPPS?

    If you reside in Norway, you can use VIPPS here!

    1. Go to Vipps app on your phone

    2. Go to "Betal til"

    3. Under the search top bar, key in SCANDIPLANET or our Vipps number 136 942

    4. Under "Skriv en melding", insert your Name, Email and/or Phone number

    5. Complete payment - EASY PEASY!

    6. We will follow up via email with details of the guides etc, within 3 working days.

     

  • How to book via Credit Card?

    3 easy steps

    1

    Select tour

    • Click on the BOOK TOUR link above
    • Click on the drop-down button & select your desired tour 
    • Specify the number of persons you are booking for
    2

    Add to cart

    • Click "Add to cart"
    • Go to your cart on the bottom left of the screen
    3

    Make payment

    • If you have a PROMOCODE, click on "I have a coupon code". 
    • Otherwise, complete the transaction via credit card
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SCANDIPLANET’S TERMS & CONDITIONS

INDEPENDENT TOURS
1.	The following tours are our Independent Tours :
•	Northern Lights XPRESS Tour 
•	Northern Lights ULTIMATE Adventure Tour
•	Northern Lights FAMILY Adventure Tour
•	Tours with minimal customization of the above 3 packages 
This means that there will be no guide from Scandiplanet who will accompany customers in Tromsø, UNLESS SPECIFIED OTHERWISE.  However, there will be guides by the engaged vendors for activities in Tromsø. 

2.	For tour packages whereby Feiring is included as a destination, representatives of Scandiplanet will serve as guides for the designated activities in Feiring.  Where Oslo is part of the tour, a guide from Scandiplanet is provided upon request. 

3.    Customers will be given details of vendors and activities in Tromsø as per below, upon FULL PAYMENT received: 
•	Name of vendor and activity to be conducted
•	Vendor contact details - website, contact number and email
•	Date, time and meeting place for activities
   
4.    The vendors in Tromsø will contact the customer(s) DIRECTLY should there be changes to the activities. 

5.    Customers will contact the vendors DIRECTLY should there be changes requested with regard to the activities. Scandiplanet can be contacted should the vendors not be reachable.    

TERMS OF CANCELLATION 
1.	After booking the tour, should the customer cancel the WHOLE TOUR, Scandiplanet will accede to the following refund arrangements, minus 5% administration fees: 

•	More than 30 days before arrival date - 100% refund will be given
•	15 - 30 days before arrival date - 70% refund will be given
•	8 - 14 days before arrival date - 50 % refund will be given 
•	7 days or less before arrival date - 0 % refund will be given
  
2.	If the customer cancels the WHOLE TOUR due to natural calamities, international events and/or terrorist activities that deem travel by customer not possible, a full refund of the tour will be given, minus 5% administration fees.  

3.	If Scandiplanet cancels the WHOLE TOUR due to natural calamities, international events and/or terrorist activities etc, a full refund will be given to the customer minus 5% administration fees. 

4.	Should a vendor in Tromsø cancel any activity scheduled in Tromsø, a full refund for the activity will be given. 
 
TERMS OF PAYMENT 
1.	The customer is responsible for all financial transactions made under his/her name and account.

2.	The customer can either make a full payment or pay in 2 installments.  The payment dates for the 2 installments will be agreed upon by both customer and Scandiplanet. 

METHOD 1 
•	Payment can be made via Credit Card on Scandiplanet’s website on the link http://www.scandiplanet.com/book-it

•	For customized tours, client can access the product under the section “Customised Packages”.  Prior set-up will be required on our part before you can make payment here. 

METHOD 2 
•	The customer can also pay via (Overseas) Fund Transfer.  Bank details will be provided by Scandiplanet in the invoice issued. 

LIABILITY AND TRAVEL INSURANCE
1.	The customer bears the responsibility to purchase TRAVEL INSURANCE for the referred tour, so as to ensure coverage in the event of loss, damage, expense or injury incurred in the tour. 

2.	In the event of loss, damage, expense or injury incurred in the tour, the CUSTOMER AND FAMILY will waive any and all claims that they have or may have in the future against “Scandiplanet Suriati Binte Supani”, its directors, officers, employees, agents, guides, instructors, independent contractors, subcontractors, and representatives (all of whom are hereinafter referred to as the "releases") and to indemnify the releases from any and all liability for any loss, damage, expense, or injury suffered by customer or his/her next of kin may suffer, as a result of participation in the Tromsø Northern Lights Family Tour, due to any cause. 

3.	This agreement will take effect and is binding upon the customer’s heirs, next of kin, executors and administrators in the event of loss, damage, expense or injury that may be incurred in the cause of the tour. 

WEATHER IMPLICATIONS
1.	All activities arranged in the tour are subjected to weather changes.  They are also subjected to various unforeseen factors that may deem the activities unsafe for the customer.  In this regard, the vendors in Tromsø and Scandiplanet will have the discretion to conduct the activities or otherwise.  In the event that the vendor in Tromsø decides that it is unsafe to conduct the activity, the vendor will contact the customer directly prior to the event.
  
2.	Experiencing the Northern Lights is controlled by agents of nature. The vendor engaged for the Northern Lights chase(s) was selected by Scandiplanet due to their expertise, success rate in catching the Northern Lights and accreditation given by previous customers, including those on Trip Advisor.  The vendor will bring the tourists from one place to another to increase chances of sightings. There is a possibility that the chase(s) may take place in Finland.  Thus, it is important that the CLIENT brings along their passports during the chase(s).  However, the Tromsø vendor and Scandiplanet will not be able to guarantee sightings of the Northern Lights on the day(s) of viewing.  Nonetheless, tourists can be assured that the vendor will invest in all efforts to chase and catch the Northern Lights. 

3.	Scandiplanet will not be responsible for customers who miss their scheduled activities, be it due to traffic etc.

IMAGES AND VIDEOS
1.	Social Media is an important marketing tool for Scandiplanet. Posting of photos and videos of customers sighting the Northern Lights on Social Media gives high credibility to the company.
 
2.	It is very much appreciated if customers could share with Scandiplanet, photos of themselves with the Northern Lights.  It is hoped that the photos will inspire others to come and see the Northern Lights, thus spreading more awareness of the natural phenomenon.  

3.	Scandiplanet would also appreciate any generosity on the part of customers in sharing their experiences on the various activities via photos and videos. Feel free to tag Scandiplanet via #Scandiplanet or #scandiplanethappening, either on Facebook or Instagram. 

4.	For activities conducted directly by Scandiplanet, either in Oslo, Feiring or other areas by the countryside, photos and videos taken by Scandiplanet during these events are copyright of the company.  The images and videos will be used for Scandiplanet’s marketing offline or online via social media or otherwise. Kindly inform us should you have strong reasons against us using your images for the said purpose.

PRIVACY POLICY
We would like to assure you that it is safe to make payment on our website and that we will safeguard the information that you share with us.