• Kind Words

    Lady Joy Sibuera and Dinah Dano

    Lady Joy Sibuera
    Tusen hjertelig takk!... Our experience was memorable. Thanks to you and your dedicated team. Roy was an amazing tour guide he made sure that are stomachs are full with good food during the trip. And at the same time entertained us with facts about the places we passed by as well as some of his personal experiences. It was a once in a life time adventure that will last for a life time. Highly recommended!!!!
    Thank you for all of the amazing pictures that you have given us. A very nice birthday gift.
    Looking for another exciting adventures with you in the future.

     

    Dinah Dano

    Fantastic experience indeed :) Would love to do it again next time. [March 2017]

    Khairol Hisham and family

    Suriati did a fantastic job of putting together an itinerary for us during our stay in Tromsø. We are a family of 4, 2 adults and 2 young children. Suriati took time to understand the travel experience we sought, was patient with our queries and very generous with her travel tips. In the end what we got was an experience that gave us cultural insights, memorable dinner conversations and the chance to listen to life stories of people we met on our journey. Norway is a wonderful country to enjoy the outdoors and we look forward to a return visit.

    [November 2016]

    Mohammed Nazri & Siti Norazlin

    with Travelways Group Tour 17-24 Dec 2016

    Our main objective for this trip was the chase for the elusive lady Aurora, albeit a supposed hiatus for the next 11 years. The weather was not with us for the first night chase due to heavy cloud cover but the team were not perturbed as we know with God's will and with an experienced guide, we will achieve our target. Lady Aurora danced before us when the sky clears up on the second night chase. It is an experience that can only be explained when one is there to view it yourself.

     

    Lady Aurora made another surprise appearance in front of us during our cable car ride. And that was at 4pm! We experienced the Winter Solstice, to our admiration where we only experienced 2 hrs of daylight @ Tromsø. Snowmobile ride, whale/orca watching, reindeer sledding (albeit hubby falling like a "nangka busuk") are wonderful experiences that we carry back with us.

     

    We totally enjoyed the great company, hospitality and the adventure from Scandiplanet! It was awesome! Thks to Suriati who is always accommodating and professional. Admire her energy and positive vibes. On a scale of 1 to 10, you are 11!

     

    Experience, collaboration, laughter and friendship made. Thank you for giving us the most unforgettable moments. Deeply appreciated. [December 2016]

     

    Ridwan Othman & Noor Aslina Niti

    Couple from Singapore on NL Tour from 20 to 28 Dec 2015

    We’ve always planned our own vacation. You know…set our own itinerary, and book our own flights, accommodation, tours..

    the works. We are adamant in doing only what we absolutely love and want. No tour agency is going to force us to visit that rock that a calefare from Games of Thrones peed on.

    So, what made us hand over the reign to Scandiplanet this time?

    1. We believe in giving small enterprises and start-ups a chance to build up their portfolio.

    2. We know Suriati, the sole proprietor of Scandiplanet, from our university days some 20 years ago...and we, as friends, thought we could certainly lend her our support.

    3. It is nice to hand over the reign to someone else once in a while as both of us are pretty busy after relocating to another country a few months before the vacation dates.

    4. Scandiplanet specialises in providing customised vacation programmes, not just run-of-the-mill ones. Suriati asked us a lot of questions regarding what we liked to do, what we were hoping to do, why we chose Norway for our vacation, what our fitness levels were like (for certain activities, this info is important), what was our budget, etc.

    We were then presented with an itinerary that was exclusively us and certainly different from any we have ever experienced before. While the Northern Lights and the dog-sledding excursion were among the highlights of our tour, our Norwegian friends were impressed that we had done moose-hunting/trekking and a campfire lunch/dinner in the forest/in front of the lake in Feiring (a place not associated with tourism but should).

     

    Overall, we are very pleased with our vacation and it certainly registers in our memory as one of the most remarkable vacations ever. Any update we posted on our FB received the most likes so far. So, if you are looking for a customised vacation where the person-in-charge will not disappear on you, Scandiplanet is the answer. [December 2015]

    Farhana Syazwani Abdul Rahman

    Solo Traveller from Malaysia on NL Tour from 24 -26 Feb 2016

    Initially I was scared to travel to Tromso alone to see the Aurora. Fortunately, Suriati was a family friend. So, I was a little bit brave because I knew that if I needed help, I had someone to rely on. Suriati was very helpful indeed :) She listened to my requests and did her best to make my trip a memorable and safe one :) I spent 3 days and 2 nights in Tromso. On the 1st night, the guide cooked salmon while waiting for the Aurora. We managed to see Aurora. On the 2nd night, the tour guide took us to a frozen lake surrounded by a mountain. It was freezing cold (-22 degrees Celcius) but the tour guide provided us with snow suits, gloves and snow shoes. I was walking on the frozen lake while waiting for Aurora :) We saw the beautiful dancing Aurora which felt like it was surrounding us.

     

    Dear Suriati, thanks a million for making my dream to see Aurora came true :) Thank you for being thoughtful and made sure that I had a safe journey. Alhamdulillah for the beautiful experience :) I will recommend your company to my family and friends :) [February 2016]

     

    Lilian, May, Puteh and Zuraidah

    Group from Singapore on NL Tour from 5-8 January 2016

    Our utter disappointment with no luck with Aurora Borealis in Finland quickly turned into excitement and jubilance in Tromso, Norway..Norway...all thanks to Suriati and Scandiplanet! We can even feel Suriati's joy when we shared with her we saw Aurora on our first night. Bravo and Kudos to Suriati and Scandiplanet! [January 2016].

    Kamisah Mohamed Yusoff

    Family from Singapore on NL Tour from 24 Nov to 2 Dec 2015

    To anyone out there interested to visit Norway for her landscape, that final tick off your bucket list to see the Northern Light... a once in a lifetime Polar Night experience and much more. I would be more than glad to recommend Scandiplanet. [November /December 2015]

    Mc Aree Claire

    Thank you so much for such an open, interesting and inspiring talk, Suriati. I am new to PWN but wow your positivity and willingness to share your experience so honestly has shown me the value of the network. I think Scandiplanet is a fabulous idea and with you as the driving force - brilliant ! [October 2015]

    Sandra Jensen

    Former AIESEC National Partnership Manager

    AIESEC and the interns who participated would like to thank Suriati Supani and Scandiplanet for this wonderful Saturday

    in the forest. It was a pleasure for the interns to spend a day in the Norwegian nature. We look forward to see what the next adventure will be.

    [January 2015)

     

    Norzaah Musa

    Globetrotter from Singapore

    We were glad that we went to Feiring....we wished that we had spent more time there, venturing into the forest and nature.........we will come back!!!! [October 2014]

×
SCANDIPLANET’S TERMS & CONDITIONS

INDEPENDENT TOURS
1.	The following tours are our Independent Tours :
•	Northern Lights XPRESS Tour 
•	Northern Lights ULTIMATE Adventure Tour
•	Northern Lights FAMILY Adventure Tour
•	Tours with minimal customization of the above 3 packages 
This means that there will be no guide from Scandiplanet who will accompany customers in Tromsø, UNLESS SPECIFIED OTHERWISE.  However, there will be guides by the engaged vendors for activities in Tromsø. 

2.	For tour packages whereby Feiring is included as a destination, representatives of Scandiplanet will serve as guides for the designated activities in Feiring.  Where Oslo is part of the tour, a guide from Scandiplanet is provided upon request. 

3.    Customers will be given details of vendors and activities in Tromsø as per below, upon FULL PAYMENT received: 
•	Name of vendor and activity to be conducted
•	Vendor contact details - website, contact number and email
•	Date, time and meeting place for activities
   
4.    The vendors in Tromsø will contact the customer(s) DIRECTLY should there be changes to the activities. 

5.    Customers will contact the vendors DIRECTLY should there be changes requested with regard to the activities. Scandiplanet can be contacted should the vendors not be reachable.    

TERMS OF CANCELLATION 
1.	After booking the tour, should the customer cancel the WHOLE TOUR, Scandiplanet will accede to the following refund arrangements, minus 5% administration fees: 

•	More than 30 days before arrival date - 100% refund will be given
•	15 - 30 days before arrival date - 70% refund will be given
•	8 - 14 days before arrival date - 50 % refund will be given 
•	7 days or less before arrival date - 0 % refund will be given
  
2.	If the customer cancels the WHOLE TOUR due to natural calamities, international events and/or terrorist activities that deem travel by customer not possible, a full refund of the tour will be given, minus 5% administration fees.  

3.	If Scandiplanet cancels the WHOLE TOUR due to natural calamities, international events and/or terrorist activities etc, a full refund will be given to the customer minus 5% administration fees. 

4.	Should a vendor in Tromsø cancel any activity scheduled in Tromsø, a full refund for the activity will be given. 
 
TERMS OF PAYMENT 
1.	The customer is responsible for all financial transactions made under his/her name and account.

2.	The customer can either make a full payment or pay in 2 installments.  The payment dates for the 2 installments will be agreed upon by both customer and Scandiplanet. 

METHOD 1 
•	Payment can be made via Credit Card on Scandiplanet’s website on the link http://www.scandiplanet.com/book-it

•	For customized tours, client can access the product under the section “Customised Packages”.  Prior set-up will be required on our part before you can make payment here. 

METHOD 2 
•	The customer can also pay via (Overseas) Fund Transfer.  Bank details will be provided by Scandiplanet in the invoice issued. 

LIABILITY AND TRAVEL INSURANCE
1.	The customer bears the responsibility to purchase TRAVEL INSURANCE for the referred tour, so as to ensure coverage in the event of loss, damage, expense or injury incurred in the tour. 

2.	In the event of loss, damage, expense or injury incurred in the tour, the CUSTOMER AND FAMILY will waive any and all claims that they have or may have in the future against “Scandiplanet Suriati Binte Supani”, its directors, officers, employees, agents, guides, instructors, independent contractors, subcontractors, and representatives (all of whom are hereinafter referred to as the "releases") and to indemnify the releases from any and all liability for any loss, damage, expense, or injury suffered by customer or his/her next of kin may suffer, as a result of participation in the Tromsø Northern Lights Family Tour, due to any cause. 

3.	This agreement will take effect and is binding upon the customer’s heirs, next of kin, executors and administrators in the event of loss, damage, expense or injury that may be incurred in the cause of the tour. 

WEATHER IMPLICATIONS
1.	All activities arranged in the tour are subjected to weather changes.  They are also subjected to various unforeseen factors that may deem the activities unsafe for the customer.  In this regard, the vendors in Tromsø and Scandiplanet will have the discretion to conduct the activities or otherwise.  In the event that the vendor in Tromsø decides that it is unsafe to conduct the activity, the vendor will contact the customer directly prior to the event.
  
2.	Experiencing the Northern Lights is controlled by agents of nature. The vendor engaged for the Northern Lights chase(s) was selected by Scandiplanet due to their expertise, success rate in catching the Northern Lights and accreditation given by previous customers, including those on Trip Advisor.  The vendor will bring the tourists from one place to another to increase chances of sightings. There is a possibility that the chase(s) may take place in Finland.  Thus, it is important that the CLIENT brings along their passports during the chase(s).  However, the Tromsø vendor and Scandiplanet will not be able to guarantee sightings of the Northern Lights on the day(s) of viewing.  Nonetheless, tourists can be assured that the vendor will invest in all efforts to chase and catch the Northern Lights. 

3.	Scandiplanet will not be responsible for customers who miss their scheduled activities, be it due to traffic etc.

IMAGES AND VIDEOS
1.	Social Media is an important marketing tool for Scandiplanet. Posting of photos and videos of customers sighting the Northern Lights on Social Media gives high credibility to the company.
 
2.	It is very much appreciated if customers could share with Scandiplanet, photos of themselves with the Northern Lights.  It is hoped that the photos will inspire others to come and see the Northern Lights, thus spreading more awareness of the natural phenomenon.  

3.	Scandiplanet would also appreciate any generosity on the part of customers in sharing their experiences on the various activities via photos and videos. Feel free to tag Scandiplanet via #Scandiplanet or #scandiplanethappening, either on Facebook or Instagram. 

4.	For activities conducted directly by Scandiplanet, either in Oslo, Feiring or other areas by the countryside, photos and videos taken by Scandiplanet during these events are copyright of the company.  The images and videos will be used for Scandiplanet’s marketing offline or online via social media or otherwise. Kindly inform us should you have strong reasons against us using your images for the said purpose.

PRIVACY POLICY
We would like to assure you that it is safe to make payment on our website and that we will safeguard the information that you share with us.